Help centreAnswers, without
Answers, without
the runaround.
Find clear guidance for getting started, creating, research, credits and your account.

AI Assistant & Research ✦
What can the AI Assistant help me with?
Use the Assistant for writing, planning, brainstorming, explanations, everyday questions and the next step in a project.
Can Research show where an answer came from?
Research is designed to bring source context into the answer so you can inspect, compare and follow the references behind an important claim.
When should I use Research instead of normal chat?
Use normal chat for quick thinking and drafting. Choose Research when the question benefits from current information, multiple sources or a more traceable answer.
Popular questions ✦
What is AI Artifacts?
AI Artifacts is an all-in-one AI workspace for conversation, writing, live research, image and video creation, study help, and visual projects in one place.
Can I try it before buying credits?
Yes. Create an account, take the guided tour, and explore the product first. Add credits only when you are ready for advanced or compute-heavy creation.
How do credits work?
Credits are used for higher-cost actions such as image and video generation, premium models, and larger or more detailed outputs. The final cost should be shown before you create or purchase.
What uses credits?
Image generation, video generation, premium models, higher-resolution or longer outputs, and other compute-heavy work may use credits depending on the plan and action.
Can I use it for study help?
Yes. Study Help can explain difficult ideas, organize notes, build revision plans, and turn source material into clearer learning steps.
How do I create images and videos?
Open a Studio, choose Image or Video, describe what you want, adjust the available settings, and generate. Your work can be refined and saved to your workspace.
How do I reset my password?
Choose “Forgot password?” on the sign-in page, enter the email linked to your account, and follow the secure link in your inbox.
Credits & billing ✦
What are credits and why do I need them?
Credits help cover advanced models and compute-heavy creative actions, including image and video generation.
How many credits do I get?
Your available allocation depends on the plan and billing rules currently configured for your account. The workspace and pricing surfaces should show the applicable amount.
How much do credits cost?
Credit pack pricing is configured by the business and should be shown before purchase. This page intentionally avoids inventing pack prices.
Do credits expire?
Credit expiry and rollover rules are policy decisions that should be confirmed in the billing configuration before being promised publicly. TODO: connect this answer to the final policy.
Can I get a refund?
Refund eligibility depends on the applicable billing policy and transaction state. Contact support if you need help with a charge.
Where can I view my credit history and usage?
Signed-in customers can use the workspace billing and usage surfaces to review account activity and available balance.
Learn more on the Pricing & Credits page.
Account, canvas and projects
How do I create images and videos?
Go to a Studio or open the Create menu, choose Image or Video, describe your idea, adjust settings and generate.
How do I keep my account secure?
Use a strong unique password, keep recovery email access secure, and sign out on shared devices. Contact support if something looks unfamiliar.
How do Canvas and Projects work together?
Canvas gives you an open visual space to connect ideas and assets; Projects keep related work organized so you can return to it later.

Still need a hand? ✦
Our support team is here to help you get the most out of AI Artifacts.